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If you're looking at a new Microsoft Surface device, you may want to also consider adding a warranty or accidental damage coverage in case something goes wrong.
There are a lot of different Microsoft Surface warranties available, and you want to be sure you're making the most well-informed decision that's aligned to meet your needs. So, if you're not sure what's included with various warranty options or what the differences between them are, we're here to help!
Purchasing a Surface device is a big investment for your business. But it's not just an investment in the hardware itself—it's an investment in your employees and how they get work done. So, you want to be able to protect that investment.
Having your Surface devices work properly is key if you want to increase collaboration, mobility, and security in your business. Without fully functional devices, your employees can't get their jobs done! If a repair or replacement does need to be made, it's important that you can get it done quickly—without breaking the budget. Having a Microsoft Surface warranty will give you peace of mind that your investment is well protected and that your employees can continue working at optimal efficiency!
Your new Surface or Surface-branded accessory comes with:
In addition to the standard limited warranty, you may have the option to purchase extended protection for your Surface.
Let's explore the four tiers of Microsoft Surface warranty plans:
When you purchase a Surface device from Microsoft, it comes equipped with a standard hardware manufacturer warranty that is good for one year. If the device has some sort of mechanical issue with it, it can be replaced under this warranty.
You can push the standard manufacturer warranty beyond one year with an extended warranty. This option is available for three to four year teams, and can be purchased up to 45 days after you've purchased the device. So, if you buy a new Surface then realize a few days later that you want the extended warranty, no big deal! To add an extended warranty later, simply visit the Microsoft Store app store using your new device, search "Microsoft Complete," and choose your option. You can do this within 45 days of the initial purchase date.
How much does this plan cost? It differs depending on the device and coverage term, but as an example, it would add about $100 to the purchase price of a Surface Pro.
The standard manufacturer and extended warranty levels are best for consumer use. If you're a business, Microsoft Complete for Business is likely the ideal Surface warranty option for you. These plans are available in two, three, and four year coverage terms. Again, the price will differ depending on the device—for a Surface Pro, it would add about $240 to the purchase price of the device. This plan can also be purchased up to 45 days after the initial hardware purchase.
Microsoft Complete for Business includes replacement for mechanical breakdowns like the basic one year manufacturer warranty, plus:
Without Advanced Exchange, if you needed a replacement device, you'd have to make a claim, send your device back, and then wait to get the new device. On the other hand, with Advanced Exchange, as soon as you make your claim, Microsoft will send out your replacement. Once you receive it, you simply put the old one in the box and send it back. This reduces turnaround time!
The Microsoft Complete for Business warranty also comes with accidental damage coverage. So, in case you crack your screen, drop the device, or spill coffee on your keyboard, the replacement device will be covered. You can do this two times during the warranty period, so make sure spilling coffee on your keyword isn't a regular habit!
The next tier of Surface warranties available is Microsoft Business Complete Plus. This is the most expensive option—for a Surface Pro, it would add about $270 to the total purchase price. This plan includes all that Microsoft Complete does, plus next business day replacement. This means once you make a claim for a replacement device, you will receive it the next business day.
Visit the Protected Trust Store and under each device's accessories has the the related warranty and purchasing options.
It's easier to purchase a warranty at the time when you purchase the computer, but you can still add a warranty up to 45 days of your purchase too.
You can check out all the latest warranty documents at Warranties, extended service plans, and Terms & Conditions for your device.
To determine your model details, see Find out which Surface model you have.
For help finding this, see Find the serial number on Surface devices.
You can see the warranty type for your device and the coverage dates under the Your Surface tab in the Surface app or at Device services.
You an also check the Surface warranty status online.
Device repairs can be submitted through Device services. You can also check the status of the repair here too. If the problem with your Surface is not covered by the warranty or if your warranty has expired, your Surface may be eligible for out-of-warranty service for a fee.
Are you a business client?
There's a separate process for business customers. Please see Surface for Business help.
Microsoft provides a post-service warranty for devices that have been serviced or replaced. The length of the warranty depends on whether the service was in-warranty or out-of-warranty:
Traditionally, building and customizing every individual's devices from configuring Windows, installing applications, and updates is a painstaking and time-consuming process.
It takes a lot of time building and customizing individual devices.
With a new technology, called Autopilot, it can simplify the way devices get deployed, reset, and repurposed, with an experience that is zero touch. It's a technology used to set up and pre-configure new devices, getting them ready for productive use. You can ship directly to your employees ready-to-go.
The bottom line is you should be protecting your investments and deploying these devices in a modern way.
If you have any more questions or would like to purchase a Microsoft Surface warranty, reach out to one of our experts or visit our online store!
We help businesses across Orlando, Tampa, and Lakeland-Winter Haven get expert managed IT services with security built in, from a team that knows you by name.